Saks Fifth Avenue White Dress 832 S17 7001r
A: Orders placed on saks.com will ship through one of the following: FedEx, FedEx Smartpost, or the United States Postal Service (USPS). Standard delivery orders will ship via FedEx Smartpost or Federal Express Ground, depending on your zip code. Orders shipped Overnight, Rush, or Saturday delivery will ship via FedEx while shipments to Alaska, Hawaii, US Territories, APO/FPO, and PO Boxes will be shipped via USPS. Once your order ships you will be notified via email. The e-mail will also contain your tracking details. Please select the "Track It" option in the email to track your package.
A: Orders placed online can ship from our Distribution Center, Saks Fifth Avenue store, or from a vendor. Therefore, your items may be shipped in multiple shipments. Merchandise shipping from a store can take up to 7 to 10 business days to ship. You will not be charged extra delivery fees for multiple shipments, as the single delivery fee will be distributed over the multiple shipments.
A: All orders are subject to a review process to protect our company and customers. During peak periods, the review process may extend past our goal of 48 hours. Orders shipping from one of our stores or a vendor may take longer to ship than from our Distribution Center. Stores have up to 4 business days to physically locate the merchandise. If the merchandise is not located in this time frame the item(s) will be canceled from the order and an e-mail confirmation will be sent to notify you. Once located, please be advised standard delivery for items shipping from a store is 7 to 10 business days.
A: If you know your order number and billing zip code you can track your package under the Order Status & Tracking section at the bottom of saks.com or on the Customer Service page.
A: You may log into your online shopping account to retrieve your order number. In the event that you do not have an online shopping account you may contact a customer service agent at 1-877-551-SAKS (7257).
A: Unfortunately, when an order is canceled you may have a pending authorization which is not an actual charge. If paid with a debit card it could take up to 3 to 5 business days for the authorization to be removed. Credit card authorizations usually take up to 72 hours to remove. If you have questions or concerns about the pending authorization, please contact Customer Service at 1-877-551-SAKS (7257).
A: Once an order is submitted, we do not have the capability to change an address. To make an address change, we would have to cancel the order and replace it with the correct address.
A: Once an order is submitted we do not have the capability to make any changes. To make a change, we would have to cancel the order and replace it with the correct information.
A:We take matters like these very seriously. If your package shows delivered and you are unable to locate the package please contact Customer Service at 1-877-551-SAKS (7257) so that we can start an investigation. Please be sure to have your order number and tracking number readily available.
A: We take matters like these very seriously. Please contact us directly at 1-877-551-SAKS (7257) and let us know so we can resolve these matters in a timely manner. It is very important that you do not try to return these items in a store because it is possible they will be denied for a return credit.
Saks Fifth Avenue was the brainchild of Horace Saks and Bernard Gimbel
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Source: https://www.saksfifthavenueofficialsite.com/
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